FAQS BC3.9-BC2-SBT3
FAQs
DEVICE
1. How to connect a new device
To connect a new device, select “Device” and then “Add device.” Select your device from the search list and follow the instructions to complete the connection.
- How to view the Bluetooth name and MAC address of the watch
To view the Bluetooth name and MAC address, go to Main Menu > Settings > Information.
- How to check the watch firmware version
Go to Main Menu > Settings > Information.
- How to find the device name in the BREIL TRIBE SBT app after connecting it
Make sure you have followed the correct steps for pairing. If necessary, restart your phone or turn Bluetooth off and on, then reconnect the watch to the phone. Restart the watch and reconnect it to the phone. Reinstall the BREIL TRIBE SBT app and reconnect the watch. If the watch is paired with other devices, disconnect it from them and reconnect it to the phone.
If the originally connected device cannot be found, try reconnecting the watch in an area with fewer sources of interference (e.g., outdoors with few people).
If the problem persists, try pairing the watch with a different phone.
- Is it possible to change the smartwatch face?
Yes, it is possible through the phone app.
Open the BREIL SBT App, go to DEVICE -> select WATCH FACE.
You can choose from online watch faces or customize the face with your own photos.
- Water resistance
Breil Tribe SBT-X, SBT-2, and SBT-3 devices are IP68 certified: fully protected from dust. They can withstand rain, splashes, and accidental immersion. They are tested in a lab to resist water at controlled temperatures up to a depth of 3 meters without pressure.
Usage scenarios:
Daily use, running and fitness, washing hands with cold water.
Scenarios where it should not be worn:
Bathing, sauna: hot water generates a lot of vapor, which can penetrate the device and corrode internal components.
Swimming and diving: should not be worn due to high pressure which may damage components.
Points of attention:
If the watch comes into contact with salt water, perfume, creams, sunscreen, sanitizers, or chemicals such as cosmetics, sprays, antibacterials, and insecticides, clean it thoroughly with a damp cloth without detergents and let it dry.
BATTERY
- How to charge the watch
To charge the watch, connect the charging station to an adapter and plug it into power. Place the watch on the charging station, aligning the contacts until the battery level appears on the watch screen. When fully charged, the battery bar will show full, and charging will stop automatically.
- How long does the watch battery last?
On average, battery life ranges from 6 to 10 days.
- How to reduce watch battery consumption
To reduce battery usage, disable notifications and/or wrist-raise screen activation in the BREIL TRIBE SBT app if these functions are not needed.
- Does the watch battery drain quickly?
Battery may drain faster if the screen is frequently activated due to excessive wrist movement. Battery consumption may also increase when receiving numerous notifications.
UPDATES
- Updating the watch
During an update, the watch will automatically disconnect from Bluetooth and reconnect when the update is complete.
- How to update the watch
Connect the watch to your phone using the BREIL TRIBE SBT app. Open the app, go to “Devices” and then “Firmware Update.” Follow the on-screen instructions.
If the problem persists, disconnect the watch from the phone, pair it with another phone, and try again.
- How long does an update take?
Ensure the watch battery is above 50% before updating. Update time depends on network performance. Make sure the 4G/5G or Wi-Fi connection is stable. OTA updates require a stable connection between phone and watch. The time to complete depends on download size and Bluetooth transfer speed.
After the update package is transferred via the app, the watch will display the update screen (with an upward arrow). Wait for the device to restart after installation.
- Unable to update the watch
If the BREIL TRIBE SBT app is prevented from running in the background, updates may fail.
If the app or watch reports a failed update, re-pair the watch and restart the update. If the watch screen is blurred, use APP-Firmware Repair.
If the update still fails, install the BREIL TRIBE SBT app on another phone, update the watch, then reconnect it to the original app.
NOTIFICATIONS
- Can I read incoming messages or only receive notifications?
You receive message notifications on the smartwatch once it is synced with the BREIL TRIBE SBT app. Messages can also be read at the time of notification.
- Can I compose messages on the smartwatch?
No, composing messages on the smartwatch is not possible.
- Notification issues
Ensure the watch and BREIL TRIBE SBT app are fully updated and the watch is correctly paired. Also, make sure the watch is worn snugly on the wrist.
- Notifications not received on the watch
First, check that notifications are enabled in the BREIL TRIBE SBT app. Open the app, go to “Devices,” and enable push messages and incoming calls. Select the apps from which you want notifications.
Check if “Do Not Disturb” mode is enabled. If it is, new notifications will not appear on the wearable. To check, swipe down on the watch home screen or go to APP-Device-No Disturb and disable DND if enabled.
The watch only remembers notifications shown in the status bar. Make sure status bar notifications are enabled.
For Android users (EMUI 9.0 example): go to Settings > Notifications, select apps, enable Allow notifications, Show in status bar, Banner, and Lock screen notifications set to Show.
For iOS users: go to Settings > Notifications, select apps, enable Notifications and Notification Center. Follow app settings.
For iOS 11.0 or later: go to Settings > Notifications, select the app, and enable Show in History.
- “Pairing Failed” notification
If “Pairing Failed” appears, reinstall the BREIL TRIBE SBT app and pair the watch again.
If the watch name is not visible in Bluetooth search results, try pairing with another phone. The issue may be with the phone. Test with a different phone to confirm.
CARDS
- How to arrange card order
To adjust card order, click the bottom of the “Status” page to access “Edit Card,” press and hold the card’s right-side button, and drag up or down to reorder.
- Purpose of the “Status” page
The “Status” page integrates modules such as workout tracking, heart rate, blood pressure, sleep, and weight. Click a tab to view details.
- How to view details
Go to “Status,” click “Steps” to access detailed data.
You can view step details by day, week, or month.
The “Status” page also shows details on calories burned and distance traveled.
ACTIVITY
- How to calculate steps
If the phone supports step counting, log in to your account in the app and the phone sensor will record steps. Some phones may not support step counting.
If unsupported, wear the device to record steps. Data will sync with the app when paired.
- How to sync data
Automatic syncing requires a mobile or Wi-Fi connection. On the “Status” page, pull down to refresh activity data.
- Data sync issues
Ensure the watch is connected via the BREIL TRIBE SBT app. Open the app, scroll down the status page to sync. If issues persist, restart the watch and try again.
If still unsuccessful, close the app, ensure it’s not running in the background, reopen, and retry syncing.
- Syncing activity data takes a long time
Activity data can be large, requiring longer sync times. Pull up from the screen and wait for syncing. The watch stores 7 days of activity; if frequently used, sync every 2–3 days for faster performance.
FUNCTIONS
- How to enable “Weather Forecast”
Ensure GPS permission is granted in the app via Settings > App Permissions > Location.
BREIL TRIBE SBT syncs automatically every 2 hours.
If temperature differs by 3°C from the phone data, provide the city name and weather image along with the time.
- How to record sleep data
Pair the smartwatch with the app and wear it while sleeping. Upon waking, pair with the app to sync data. Click the sleep tab in “Status” for details.
- Does the smartwatch track sleep if the app is not connected?
Yes, the smartwatch tracks sleep while worn.
- Does the smartwatch monitor activities while on me?
Yes, it tracks health functions: blood pressure, heart rate, pedometer, blood oxygen, sleep. Functions unavailable without app connection: voice assistant, GPS, camera control, anti-lost reminders, Bluetooth calls.
- Sleep data inaccuracies
Sleep data may be inaccurate due to wrist or arm movement. Wear on non-dominant hand for better accuracy.
Sleeping after 6 AM or excessive movement during naps may prevent proper recording.
Loose wearing may also cause missed data.
Traveling may affect data due to vehicle motion.
Less than 50 steps after waking keeps watch in “Sleep” mode.
- How to record heart rate data
Pair the SBT smartwatch with the app.
Steps:
Open app > Device > Add device > select SBT device from list > follow pairing instructions.
Click the “Heart Rate” tab in “Status” for live data.
- Can the SBT smartwatch play music through Bluetooth headphones?
No, it cannot stream music, but can connect to Bluetooth headphones during calls.
CALLS
- How to make a call via the smartwatch
After pairing call service, calls can be made and received on the watch.
Up to 20 contacts can be saved via the phone app “Contacts.” Dial via the “Call” function. Available only on SBT-2. Supports call service 3.0.
- Why is the smartwatch not receiving notifications from my phone?
Connectivity may be interrupted. Ensure the watch is in Bluetooth range and alerts enabled in BREIL TRIBE SBT app.
If the phone fails to pair, check Settings -> Bluetooth and signal from SBT.
Check if the watch is paired to other phones; disconnect if necessary.
iOS users: Settings > Bluetooth > Disconnect this device, then re-pair.
