HOW DO I KNOW IF AN ORDER HAS BEEN SUCCESSFUL?
To know if an order has been successful check your email, you should have received an order confirmation email with all the details. You can also check in your personal area, after logging in: if the order has been confirmed you will find it in the “orders” section by clicking here.
AFTER HOW MANY DAYS IS MY ORDER SENT?
Generally we process all orders in 1 working day, however in some cases it may take up to 3 days*. As soon as your order will be entrusted to the courier, you will receive an email confirmation of shipment, with the link to track the package. We remind you that it will be possible to search your package only from the day after receiving the email.
*Times refer to orders of non-customized products. For custom products with customization the time will be 2-4 business days. For custom products with engraving it may take up to 14 days.
HOW LONG DOES IT TAKE TO DELIVER MY ORDER?
All orders are sent with the express service and are delivered in 1-3 working days (Saturdays and Sundays excluded) from the time the package leaves our warehouse, or from the time you receive the email of shipment. For the islands it could take up to 2 working days more.
WHAT ARE THE SHIPPING COSTS?
Shipping costs 7€ for orders under 49€, it’s free for all orders over 49€.
HOW DO I TRACK MY ORDER?
You can track the status of your order by clicking on the link contained in the shipping confirmation email. You can also track your order by accessing your personal area by clicking here.
IS BREIL JEWELRY COVERED BY WARRANTY?
The jewels are not accompanied by a commercial warranty, as they do not have an internal mechanism that is a necessary condition for issuing the warranty. This does not mean that, in the event that it was found an intrinsic defect of the product, the technical assistance center will still make the repair.
DOES BREIL JEWELRY CONTAIN NICKEL AND IN WHAT QUANTITY?
Breil products meet the standards and obligations dictated by the European Union in terms of both environmental pollution and safeguarding consumer health. Breil jewels are totally made of steel which, as a metal alloy, is composed of minerals of which iron and nickel are the primary components. Therefore, the problem is not the presence of nickel in the jewel, but the percentage of release in the contact parts. The steel used by Breil is well below the standard of 50 mg per week per cm2 set by the European Union. Potential allergic reactions therefore depend on the personal tolerances of the individual consumer.
DOES BREIL JEWELRY TEND TO DARKEN OVER TIME?
The steel of Breil jewelry maintains its brilliance over time.
WHAT DOES “IP TREATMENT” MEAN?
Ion treatment, also known as IP TREATMENT, is a physical vapor deposition technique used to form metal coatings on metals and alloys. Using this process, the specimen to be coated and the film that is gradually created are subjected to continuous or periodic bombardment by streams of ionized particles. The specimen to be coated is brought into contact with an inert gas (often argon) along with some “coating” material. Then it is brought to high temperature and the electric arc is applied (= electric phenomenon in which the electric voltage present between two electrodes exceeds the limit of dielectric strength of a gas and triggers a discharge, with formation of plasma and conduction of electric current. Unlike a normal electric discharge, the electric arc has the characteristic of persisting indefinitely in time as long as the current flow is maintained) to volatilize the metallic component of the coating material. The ionized particles are accelerated to a high energy and the coating formed is due to the bombardment of these accelerated particles reaching the sample to be coated. The biggest difference between ion treatment (or IP) and “sputter deposition” (powder deposition) is in how the ion particles are generated. Instead of evaporation through an electric arc, in sputter deposition the metal ions are removed from a metal plate through bombardment with argon ions.
HOW CAN I CLEAN THE STRAP OF MY BREIL WATCH?
Metal bracelet: wash the affected areas with a toothbrush moistened with warm soapy water.
Plastic or rubber strap: wash with water. Do not use solvent.
Leather strap: gently wipe the front side with a soft, dry cloth.
DO BREIL CONTAIN NICKEL AND IN WHAT QUANTITY?
Breil products meet the standards and obligations dictated by the European Union in terms of both environmental pollution and safeguarding consumer health. Breil watches are made entirely of steel which, as a metal alloy, is composed of minerals of which iron and nickel are the primary components. Therefore, the problem is not the presence of nickel in the watch, but the percentage of release in the contact parts. The steel used by Breil is well below the standard of 50 mg per week per cm2 set by the European Union. Potential allergic reactions therefore depend on the personal tolerances of the individual consumer.
HOW CAN I ENSURE THE WATER RESISTANCE OF MY WATCH?
The case of the watch is composed of different elements assembled with maximum precision. It should be borne in mind that external agents such as sweat, cosmetics, chlorinated or salt water, ultraviolet rays, any shocks suffered or the simple replacement of the battery (which requires opening the case) as well as the passage of time can affect the water resistance of your watch and must therefore be checked and restored by a specialized laboratory. In order to maintain the level of water resistance of your watch, we recommend that you take the following precautions:
A) If you use your watch in the water, even occasionally, it is necessary to have it checked every year at a service center, so as to ascertain the condition of the various seals that make it waterproof.
B) When the watch is wet or underwater, never use the chronograph pushers and make sure that the crown is screwed down tightly or, in the case of a water-resistant crown, pressed against the case, before diving.
C) It is necessary to avoid subjecting the watch to sudden changes in temperature (thermal shocks) which may cause condensation phenomena denoted by the dulling of the glass or significantly affect the accuracy of the watch. In such cases it is advisable to have your watch checked by your retailer.
D) If the watch has been subjected to salt water infiltration and it is not possible to visit a qualified technician without delay, avoid any attempt to dry the watch, but rather immerse it in fresh water and take it to the authorized repairer as soon as possible, keeping it immersed, for example in a glass.
E) Keep the state of the glass under control: if it has cracks, even slight ones, it must be replaced immediately.
HOW LONG DOES THE WATCH WARRANTY LAST AND WHAT WORK IS IT VALID FOR?
The warranty lasts two years and covers all malfunctions attributable to a defect in the product. The warranty does not apply to normal wear and tear or misuse and excludes the battery, case, glass, strap, malfunction or deterioration due to accident, negligence or alteration. The warranty must always be attached when the product is sent for repair. It is not possible to establish a priori whether an intervention will be made under warranty or not, only our technical assistance centers can, evaluating the state of conservation of the watch and the type of damage, whether to make an intervention under warranty or paid.
HOW LONG DOES A WATCH BATTERY LAST?
The battery life of a watch is approximately one year. Replace the battery as soon as possible to avoid problems with the performance of your watch.